PRIVACY POLICY

Version: 1.0
Published: Aug 2021
CALIFORNIA PRIVACY DISCLOSURES >
GDPR PRIVACY DISCLOSURES >

isoundpeats.com, and each of its affiliated companies (“SOUNDPEATS, we, us, or, our”) is committed to respecting the privacy rights of all users of the isoundpeats.com website. Where this Privacy Policy is posted (each, a “Site”) and persons who may contact SOUNDPEATS at retail stores, customer service call centers SOUNDPEATS contests, sweepstakes, online surveys, use of applications and software we may make available from time to time (collectively “Services”). Ensuring the security of users' personal information is the basic premise for SOUNDPEATS to carry out various businesses. Your privacy is important to us. Please read this privacy policy carefully to learn about the information that SOUNDPEATS collects from you and how SOUNDPEATS uses that information. By visiting the Site or using any of the Services, you consent to SOUNDPEATS’s collection, use, disclosure, transfer, and storage of information relating to you as outlined in this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

INFORMATION YOU PROVIDE US

ACCOUNT INFORMATION

You provide your email or log in for a third-party account, to create an online or application account (“Account”) or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly. When creating your Account, you may be asked to enter certain information, such as your name, profile photo, community username, age, gender, address, telephone number, and email address.

PAYMENT AND CARD INFORMATION

SOUNDPEATS supports payments and transactions with third parties. If you activate this feature, you must provide certain information for identification and verification, such as your name, credit, debit, or other card numbers, card expiration date, and CVV code. This information is encrypted and sent to your card network, which upon approval sends back to your device a token, which is a set of random digits for engaging in transactions without exposing your card number. For your convenience, we store the last four digits of your card number and your card issuer’s name and contact information. You can remove the token from your account using your account settings. We do not store your transaction history.

If you purchase SOUNDPEATS products on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. We store your shipping address to fulfill your order. Note that third-party payment processors may retain this information by their privacy policies and terms.

INFORMATION WE RECEIVE FROM YOUR USE OF OUR SERVICES

DEVICE INFORMATION

Your device collects data to estimate a variety of metrics like the number of steps you take, your distance traveled, calories burned, weight, heart rate, sleep stages, active minutes, and location. The data collected varies depending on which device you use. Learn more about the features of our various devices and how you can use the SOUNDPEATS app. When your device syncs with our applications or software, data recorded on your device is transferred from your device to our servers.

GEOLOCATION INFORMATION

The Services include features that use precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using your SOUNDPEATS device or mobile device settings. We may also derive your approximate location from your IP address.

INFORMATION WE RECEIVE FROM THIRD PARTIES


If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your exercise or activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.

HOW WE USE YOUR INFORMATION?

We use the information we collect for the following purposes:
  • To process transactions: We use your information to process payments you make through the Services.
  • To communicate with you: The email address you provide for order processing, or account creation may be used to send you information and updates about your order, in addition to receiving occasional company news, updates, related Product or Services information, including sending you updates to our terms and policies and other important messages from time to time. We may also send you marketing and promotional communications we believe might be relevant to your interests.
  • Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as investigating suspicious activities or violations of our terms.
  • Advertising and business information: We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.
  • HOW INFORMATION IS SHARED

  • For external processing: We transfer information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures.
  • For regulatory and legal issues: We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
  • PROCESSING AND STORAGE OF YOUR PERSONAL INFORMATION

    When we store your Personal Information, we implement reasonable and sufficient security measures to ensure that your Personal Information is safe from unauthorized access, disclosure, or loss. Such security measures include but are not limited to electronic security measures and physical security measures.

    DATA RETENTION

    We keep your account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account. In some cases, when you give us information for a feature of the Services, we delete the data after it is no longer needed for the feature. For instance, when you provide your contact list for finding friends on the Services, we delete the list after it is used for adding contacts as friends. We keep other information, like your exercise or activity data, until you use your account settings or tools to delete the data or your account because we use this data to provide you with your personal statistics and other aspects of the Services. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.

    Contact us

    Looking for support with a personal touch? Feel free to give us a call, send us an email, or start a chat with us for further support. Learn more about our Privacy Policy

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    Customer Service Phone
    +1 (855)997-4505 (US)
    9:00 am to 5:00 pm PST, Monday - Friday

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    +86 - 136 3166 4434

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